Delivery Information

Delivery Information

Delivery Information

Unfortunately we are not a courier company and have no control over third party prices so we do not include free postage for orders under £10. This was a decision made when we launched our online store, we decided to give our customers the lowest cut prices for toner and ink cartridges without masking the cost of delivery inside the price. We hope you understand.

We do not make any profit on delivery charges.

Where do you deliver?

We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times, with delays possible if you live in the following postcode areas: AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, PO30 - PO41, TR21 - TR25, ZE. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements. Customers outside the UK please contact Customer Service at sales@bigtoner.co.uk or phone us on 0121 748 2396 with details of the products you'd like to order, so that we can send you a shipping quotation.

 
Can I send things to more than one address?

We're happy to deliver all or part of your order to addresses other than your own, during the checkout process you'll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges.)
What if I'm not in when you deliver?

Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, our courier will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to our warehouse.
What if only part of my order has arrived?

If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at sales@bigtoner.co.uk or phone us on 0121 748 2396, so that we can sort this out for you.

All prices quoted are subject to change

Big Toner UK - Ink Cartridges & Toner For Printers © 2017 - All rights reserved